Shift’s approach is centered on curiosity and continuous learning. Rooted in more than a century of improvement science and integrated with contemporary human-centered design principles, our unique methods address some of the world’s most complex challenges. Our overall approach and the tools we use adapt to your context to improve systems that serve people in the real world.

Complex improvement projects do not unfold in a strictly linear fashion. Our approach emphasizes ongoing learning — a process explicitly designed to discover things we didn’t already know. As the project progresses we adapt, iterate and test, continually fine tuning the solution so that it has the highest possible likelihood of success.

Learn more about the Shift approach in this short video.