The Shift Approach
The Shift Approach to Improvement
Complex improvement projects do not unfold in a strictly linear fashion. Our approach emphasizes ongoing learning — a process explicitly designed to discover things we didn’t already know. As the project progresses we adapt, iterate and test, continually fine tuning the solution so that it has the highest possible likelihood of success.
There are a few non-negotiables that we bring to every project.
Given the complexity, scope of ambition and competing interests inherent in the work we do, we’ve identified a few elements that are essential in order to arrive at the outcomes we all desire.