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Empathy and other skills positively impact improvement processes by helping to foster trust, increase engagement across the community and, ultimately, create long-lasting outcomes centered on what really matters.

In this video, you will discover how to use human-centered design to understand how people interact with and are impacted by the systems within which we exist. The video emphasizes the values of inclusion and empathy as they allow us to see and learn from other perspectives. You will also deepen your understanding of how to see systems as a whole and be able to recognize which people and groups must be included in learning and decision making to create a more inclusive and collaborative culture.


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